Guest Relation Host (Japanese Speaker)

We are seeking a friendly and customer-focused Guest Relation Host with Japanese language skills to join our luxury resort in {NAME}, Maldives. As a vital member of our guest services team, you will be responsible for ensuring our Japanese-speaking guests have an exceptional and memorable stay.
Welcome and assist Japanese-speaking guests throughout their stay, providing a warm and personalised experience
Act as a liaison between Japanese guests and various departments within the resort
Handle guest enquiries, requests, and complaints promptly and efficiently
Coordinate and book resort activities, dining reservations, and excursions for guests
Provide translation and interpretation services when needed
Conduct resort orientations and provide information about facilities, services, and local attractions
Assist with check-in and check-out procedures, ensuring a smooth process for Japanese guests
Anticipate guest needs and proactively offer assistance to enhance their overall experience
Maintain accurate guest records and preferences in the resort's customer relationship management system
Collaborate with other departments to resolve any issues and ensure guest satisfaction
Fluency in Japanese and English (both written and spoken) is essential
Previous experience in hospitality or customer service roles, preferably in a luxury resort setting
Bachelor's degree in Hospitality Management, Tourism, or related field is preferred
Excellent communication and interpersonal skills with a friendly and empathetic demeanour
Strong cultural sensitivity and awareness, particularly regarding Japanese customs and etiquette
Proven problem-solving abilities and attention to detail
Proficiency in computer systems, including booking systems and customer relationship management software
Knowledge of luxury hospitality standards and practices
Ability to work flexible hours, including weekends and holidays
Passion for delivering exceptional customer service and creating memorable guest experiences

Employment type
Full-time

Work arrangement
No