Technical Support Engineer

Company Description
CoreFi is a European agentic AI cloud core banking platform designed for full-lifecycle financial services, including lending, onboarding, payments, and white-label finance. The platform enables banks, lenders, fintechs, crowdfunding platforms, marketplaces, and embedded-finance companies to launch financial products quickly without building complex backends from scratch. CoreFi combines composable banking infrastructure, microservice-based architecture, AI-enabled automation, and human oversight across onboarding, accounts, transactions, compliance workflows, servicing, reporting, and portfolio management. The company’s regulated, cloud-native solution is live in production and processes real financial operations. CoreFi is built for financial institutions that want to launch, scale, or modernize financial products using European infrastructure with an AI-driven, full-lifecycle banking approach.
Role Description
This is a full-time remote role for a Technical Support Engineer at CoreFi. The Technical Support Engineer will provide front-line technical assistance to financial institutions and fintech customers using CoreFi’s cloud-native banking platform, ensuring timely resolution of technical issues and service requests. Day-to-day responsibilities include diagnosing and troubleshooting platform, integration, and configuration problems; reproducing issues; escalating complex cases to engineering; and maintaining clear documentation of incidents and resolutions. The role involves collaborating closely with product, engineering, and operations teams, guiding customers through best practices, and contributing to knowledge base materials and support process improvements. The Technical Support Engineer will also help monitor system health, respond to alerts, and support onboarding and change management activities to ensure a reliable and high-quality customer experience.
Qualifications
Strong Technical Support and Troubleshooting skills to investigate, diagnose, and resolve issues in cloud-based, API-driven platforms.
Solid Analytical Skills to interpret logs, metrics, and customer reports, identify root causes, and propose effective solutions.
Customer Support and Customer Service experience, with the ability to communicate clearly, manage expectations, and build trust with technical and non-technical stakeholders.
Familiarity with financial services, fintech, or core banking systems, including concepts like onboarding, payments, lending, and compliance workflows.
Comfort working with cloud infrastructure, REST APIs, and microservice-based architectures; experience with ticketing and incident management tools.
Excellent written and verbal communication skills in English, with attention to detail and the ability to produce clear documentation.
Proven ability to work independently in a remote, distributed team environment and to prioritize multiple requests effectively.
Relevant technical degree (e.g., Computer Science, Information Technology, Engineering) or equivalent hands-on experience in a support or technical operations role.

Work arrangement
Yes