Operations Support

Company Description
CoreFi is a European agentic AI cloud core banking platform designed for full-lifecycle financial services, including lending, onboarding, payments, and white-label finance. The platform enables banks, lenders, fintechs, crowdfunding platforms, marketplaces, and embedded-finance companies to launch and scale financial products quickly without building backend infrastructure from scratch. CoreFi integrates composable banking, microservice architecture, AI-enabled automation, and human oversight to support onboarding, accounts, transactions, compliance workflows, servicing, reporting, portfolio management, and run-off. The company offers regulated, production-ready solutions such as Lending-as-a-Service, digital onboarding with KYC/AML, white-label platforms, asset tokenization, and portfolio wind-down capabilities. With European cloud-native infrastructure and full-lifecycle banking capabilities, CoreFi supports financial institutions that want to modernize operations efficiently and securely.
Role Description
The Operations Support role is a full-time remote position focused on ensuring smooth day-to-day operational processes across CoreFi’s platform and internal workflows. This role involves monitoring system performance and financial operations, identifying and escalating issues, and coordinating with product, engineering, and compliance teams to resolve operational incidents. The Operations Support professional will respond to internal and external inquiries, provide clear status updates, and support customer-facing teams with accurate operational information. Responsibilities include maintaining documentation, assisting with process improvements, supporting onboarding and servicing workflows, and contributing to operational reporting and data quality. The role requires a proactive approach to problem-solving, strong collaboration skills, and attention to detail in a regulated financial services environment.
Qualifications
Candidates should possess strong Operational Support skills, including issue tracking, incident coordination, and workflow execution in technology or financial services environments.
Candidates should possess solid Analytical Skills to interpret operational data, identify trends or anomalies, and support decision-making with clear insights.
Candidates should possess effective Communication skills for collaborating across teams, documenting processes, and handling customer or stakeholder inquiries clearly and professionally.
Candidates should possess Operations Management capabilities, such as process optimization, prioritization of tasks, and coordination of cross-functional activities.
Candidates should possess Customer Service skills, demonstrating empathy, responsiveness, and a solutions-oriented mindset when supporting clients and internal stakeholders.
Additional beneficial qualifications include familiarity with financial services or fintech operations, comfort working with SaaS platforms, and experience in a regulated environment.
A bachelor’s degree or equivalent experience in business, operations, finance, or a related field is preferred, along with the ability to work independently in a remote, distributed team.

Work arrangement
Yes