D365 CE & Power Platform Business Analyst- BASED

We are looking for an experienced D365 CE & Power Platform Business Analyst to provide business analysis expertise across both project delivery and Business-as-Usual (BAU) operations.
The role will support CRM and Power Platform implementations, enhancements, process improvements, incident and service request management, and ongoing platform optimisation. Working closely with business stakeholders, Product Owners, technical teams, and delivery partners, the Business Analyst will translate business needs into clear requirements and practical, scalable solutions.
The role combines strong functional business analysis capabilities with hands-on technical knowledge of Microsoft Dynamics 365 Customer Engagement, Dataverse, Power Apps, and Power Automate.
Key Responsibilities
Analyse, document, and improve business processes across D365 CE Sales and Customer Service.
Gather and translate business requirements into process maps, user stories, functional specifications, and acceptance criteria.
Provide functional and technical expertise across D365 CE, Dataverse, Power Apps, and Power Automate.
Define requirements for CRM functionality, automation, reporting, data quality, security, and system integrations.
Analyse and support the resolution of D365 CE incidents, service requests, enhancements, and production issues.
Manage and continuously refine the D365 CE product backlog in collaboration with Product Owners and business stakeholders.
Facilitate discovery sessions, requirements workshops, solution design discussions, and stakeholder reviews.
Work closely with development and technical teams to ensure solutions meet business requirements, technical standards, and governance principles.
Support UAT, business acceptance, change readiness, and release activities.
Identify opportunities for process optimisation, automation, improved user adoption, and increased platform value.
Maintain accurate functional and technical documentation and ensure effective knowledge transfer and handover.
Develop and extend D365 CE and Dataverse solutions using plugins, custom APIs, JavaScript, and custom components.
Design and implement complex Power Apps and Power Automate solutions.
Configure and extend Dataverse tables, forms, views, business rules, security roles, and business process flows.
Support integrations between D365 CE, ERP, eCommerce, and other enterprise systems.
Configure, monitor, and troubleshoot Dual-write integrations.
Investigate complex technical incidents, integration issues, and performance problems.
Perform unit testing, participate in code reviews, and support defect resolution.
Manage solutions, source control, environments, and deployments across development, test, and production.
Support releases and provide ongoing BAU production support.
Ensure solutions comply with security, performance, governance, supportability, and quality standards.
People Management & Leadership
No direct people management responsibility; typically supporting 0–3 resources, depending on project requirements.
May act as a Matrix Project Manager / Test Coordination Lead where required.
May operate as a Lead Practitioner / Subject Matter Expert for D365 CE and Power Platform.
Provide guidance and knowledge sharing to functional and technical team members.
Global Scope
Operates at a corporation-wide level, collaborating with stakeholders and delivery teams across multiple regions and functions.
Key RelationshipsInternal
CRM / D365 CE Development Teams
Integration and Middleware Engineers
D365 Finance & Operations Application Specialists
Business Analysts and Product Owners
Project and Programme Managers
Functional Business Stakeholders
End Users and UAT Participants
Technology and Architecture Teams
External
Technology Vendors and Software Providers
Systems Integration and Middleware Partners
External Consultants and Contractor Resources
Skills, Experience & Personal QualitiesFunctional & Business Analysis Skills
Strong functional and technical consulting experience with Microsoft Dynamics 365 Customer Engagement, Dataverse, and Power Platform.
Proven experience delivering solutions across D365 implementations, enhancements, and BAU support environments.
Strong experience facilitating workshops and engaging with business and technical stakeholders.
Ability to translate business challenges into processes, requirements, user stories, solution designs, and acceptance criteria.
Confident in challenging unclear or poorly defined requirements and identifying the underlying business need, value, and expected outcomes.
Strong analytical and problem-solving capabilities across processes, applications, integrations, security, and data.
Excellent communication skills, with the ability to explain functional and technical concepts to both technical and non-technical audiences.
Experience leading discovery sessions, design workshops, and solution reviews.
Strong solution design skills, balancing business requirements with D365 and Power Platform capabilities and best practices.
Experience managing risks, issues, dependencies, and competing priorities across project and BAU environments.
Proactive approach to identifying opportunities for automation, process improvement, user adoption, and platform optimisation.
Ability to work independently while collaborating effectively within multidisciplinary and international teams.
Technical Skills – Must Have
Strong knowledge of Microsoft Dynamics 365 Customer Engagement (Sales & Customer Service) and Dataverse.
Experience with CRM processes covering Leads, Opportunities, Accounts, Contacts, Quotes, Activities, and Cases.
Experience defining and implementing requirements for D365 CE forms, views, dashboards, business process flows, business rules, workflows, and automation.
Hands-on experience with D365 CE and Dataverse development.
Experience developing D365 CE plugins and custom workflow activities.
Strong knowledge of JavaScript for form customisation and client-side functionality.
Experience with Dataverse Web API and Custom APIs.
Knowledge of Power Apps Component Framework (PCF).
Hands-on experience with Power Apps and Power Automate.
Strong understanding of Dataverse data structures, data quality, ownership models, security roles, access controls, and security configuration.
Experience defining and supporting integrations between D365 CE, ERP, eCommerce, and other enterprise platforms.
Practical knowledge of D365 Dual-write configuration, monitoring, and troubleshooting.
Experience with solution management, environments, ALM, and deployment pipelines.
Working knowledge of Power Platform governance, connectors, and Data Loss Prevention (DLP).
Knowledge of SQL and data migration tools.
Experience with debugging, monitoring, troubleshooting, and performance optimisation.
Desirable / Nice-to-Have
Microsoft Dynamics 365 certification.
Microsoft Power Platform certification.
Strong experience with D365 Dual-write, particularly integrations between D365 CE/Dataverse and D365 Finance & Operations.
Experience with Power Platform governance and enterprise-scale implementations.
Experience working in Agile/Scrum delivery environments.

Work arrangement
Yes