Director of Technology (IT Operations) – Volunteer Leadership Role

The Donovan's Venom, INC. Is a non-profit 501(c)(3) tax exempt organization dedicated to taking music, art, and entertainment to those who need it the most. The Donovan's Venom, INC. Caters to no particular individual(s) yet pledges relief to impaired or deprived individuals who are in need of musical,visual, comedic, and-or any alternative forms of liberation-through fine art & entertainment. The Donovan's Venom INC. Gives its resources to individuals who don't have the means or access.
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Director of Technology (IT Operations)
The Donovan’s Venom
Remote | Technology Leadership | Volunteer
We’re Building — And Systems Must Scale With Us
The Donovan’s Venom is growing.
More people.
More programs.
More complexity.
And none of it works without strong, reliable technology.
We are seeking a Director of Technology (IT Operations) to ensure our systems, tools, and infrastructure are stable, scalable, and built to support growth.
Because when technology works — everything moves.
And when it doesn’t — nothing does.
The Role
The Director of Technology (IT Operations) leads the execution of all internal technology operations — ensuring systems are reliable, secure, and built to scale with the organization.
This role translates technology vision into real, functioning systems that support every team.
What You’ll Own
IT Operations Strategy & Execution
Build and execute IT operations strategy
Establish standards, processes, and best practices
Align systems with organizational growth
Infrastructure & Systems Management
Oversee core systems (Google Workspace, internal platforms)
Ensure systems are
Stable
Secure
Scalable
Maintain uptime and performance
IT Service Delivery & Support
Oversee IT support across the organization
Ensure fast, effective resolution of issues
Improve user experience with technology
System Administration & Access Oversight
Oversee user accounts, permissions, and configurations
Ensure onboarding/offboarding access is handled correctly
Align access with security and compliance standards
IT Team Leadership
Lead IT Operations team (Admins, Support, IT Ops Manager)
Define workflows, expectations, and accountability
Support recruitment and development of team members
Process & Workflow Optimization
Build and improve IT processes
Ticketing systems
Incident response
Maintenance workflows
Drive efficiency and scalability
Cross-Functional Support
Partner with HR, Operations, and Engineering teams
Ensure technology supports all departments
Bridge technical and non-technical teams
Security & Incident Management
Partner with Information Security leadership
Ensure systems meet security standards
Manage incidents, outages, and risks
Who This Is For
This role is for someone who
Thinks in systems, infrastructure, and scale
Can move between strategy and execution
Understands that technology is a business enabler
Can lead teams and build processes from the ground up
Takes ownership of making things work — consistently
Qualifications
Required
5+ years in IT operations, system administration, or infrastructure
Experience managing systems and supporting users
Strong understanding of
IT infrastructure
System administration
IT support operations
Preferred
Experience leading IT teams
Google Workspace administration experience
Familiarity with ITSM frameworks
Experience in remote or mission-driven environments
Commitment
12–20 hours per week
Flexible schedule
Fully remote
What You’ll Gain
Leadership experience in a growing organization
Opportunity to build and scale real systems
Cross-functional exposure across the entire organization
Direct impact on operational success
Application Requirements (Read Carefully)
We are actively building — and scaling.
To ensure alignment
You must be able to start within 10 days
You must complete the full application
You must be ready to lead and execute
Important Disclaimer
As a 100% volunteer-led U.S. nonprofit organization, we may engage volunteers located outside the United States. International volunteer participation is subject to applicable U.S. sanctions and export-control requirements, data privacy and information-security requirements, background screening where appropriate, and confirmation that the volunteer’s country and assigned responsibilities have been approved by the organization.
This is a volunteer position and does not constitute employment.

Work arrangement
Yes