Hr Support Specialist (Customer Service)

Advance Your HR Expertise with a Global BPO Leader
Successful global organizations rely on knowledgeable HR professionals who can resolve concerns, simplify processes, and create positive employee experiences. The HR Support Specialist provides responsive bilingual assistance across HR, payroll, benefits, and technology platforms. Build valuable international expertise and enjoy work-life balance while developing a long-term global career with Emapta, designed for top 1% talent seeking growth and purpose.
Snapshot
Employment Type: Full-time
Work Setup: Work From Home, Dominican Republic
Shift: Day Shift, Weekends Off, (7:00 AM-4:00 PM/8:00 AM-5:00 PM/9:00 AM-6:00 PM,/10:00 AM-7:00 PM)
Benefits
Competitive salary designed for top-tier talent
Full compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insurance.
Sick leave and disability coverage through Social Security
Career growth opportunities with global exposure
Exposure to international clients and global best practices
Learning and development support (courses, certifications, upskilling) through Emapta Academy (Want to know more? Visit: https://emapta.com/training-calendar/)
Qualifications
High school diploma required; bachelor's degree preferred
1-3 years of experience in HR, payroll, benefits, or Professional Employer Organization (PEO) environments
Exposure to U.S.-based HR operations is highly preferred
Bilingual proficiency in English and Spanish
Ability to remain calm and professional during challenging customer interactions
Strong communication, problem-solving, and decision-making skills
Confidence in using CRM platforms and ticketing systems
Typing speed of at least 50 words per minute, subject to assessment
Technical Skills
Knowledge of human resources administration
Proficiency in HR support processes
Familiarity with Human Resources Information Systems (HRIS)
Understanding of human resources management principles
Soft Skills
Demonstrated accountability and ownership
Strong focus on accuracy and precision
Excellent active listening and interpersonal skills
Adaptability to changing priorities
Strong organizational and administrative skills
Responsibilities
Handle inbound customer calls and provide professional support for HR-related concerns.
Gather and assess customer information through active listening.
Clarify customer concerns by asking targeted questions and researching issues.
Identify root causes and determine effective resolutions.
Explain solutions clearly and guide customers through the appropriate next steps.
Train users on HR and technology platforms.
Expedite corrections and adjustments as needed.
Coordinate with internal teams to ensure timely issue resolution.
Follow up with customers to confirm resolution and satisfaction.
Make decisions that balance customer needs with business objectives.
Identify process improvement opportunities to enhance service quality.
Document all customer interactions accurately in the ticketing system.
About the Client
Our client is an accomplished provider of comprehensive human resources solutions, helping businesses strengthen their workforce and simplify complex administrative functions. Through expertise in payroll, benefits, risk management, compliance, and employee support, the organization enables companies to operate efficiently while creating better workplace experiences. Its commitment to responsive service, advanced technology, and long-term partnerships has earned the trust of businesses across diverse industries. Employees gain exposure to established practices, meaningful customer interactions, and a culture focused on excellence and continuous improvement.
Join the Top 1% Talent. A Better Career. A Better Life.
At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Dominican Republic. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,200 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more reach your full potential and dreams without the need to leave the country and work abroad.
Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.
#EmaptaEra

Work arrangement
Yes