HCM Systems Administrator

HCM Systems Expertise for an Award-Winning HR Outsourcing
Great HR service depends on systems that work flawlessly for every client. The HCM Systems Specialist makes that possible by refining isolved configurations, guiding implementations, and improving the way teams work. Your expertise will help businesses scale with confidence while you build a lasting global career with Emapta, where top 1% talent earns meaningful opportunities, flexibility, and room to grow.
Snapshot
Employment Type: Indefinite-term contract
Work Setup: Work From Home/Remote
Shift: Day Shift, Weekends Off
Benefits
5-day work week
Weekends off
Work-from-home arrangement
20 vacation days in total
Prepaid medicine
Fully customized Emapta laptop and peripherals
Direct exposure to global clients
Career growth opportunities
Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
Prime office locations in Bogotá and Medellín
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)
Qualifications
Education
Bachelor's degree preferred
Skills and Experience
3-5 years of experience working with the isolved HCM platform.
Experience configuring the isolved Time & Attendance module.
Understanding of software development processes, procedures, and alternative methodologies.
Technical understanding of infrastructure components, their dependencies, and their interactions, including servers, virtual systems, networks, databases, and web applications.
Ability to work accurately under pressure, anticipate issues, and develop solutions.
Ability to manage tasks across multiple implementations and participate in customer engagements and technical planning.
Strong written and verbal communication and interpersonal skills.
Proficiency in Microsoft Office Suite preferred.
Competencies
Communicate clearly, listen to different perspectives, build consensus, and handle sensitive information with discretion.
Treat colleagues and clients with empathy, honesty, and professionalism.
Identify operational and interpersonal issues, evaluate solutions, and seek assistance when needed.
Take responsibility for decisions and outcomes, follow through on commitments, maintain confidentiality, and learn from mistakes.
Understand internal and external clients' needs, build effective relationships, and meet or exceed service expectations.
Responsibilities
Work with the Director of HCM Systems to understand project concepts, objectives, and approaches.
Apply systems knowledge to determine the best approach for each project.
Manage assigned projects from initial concept through implementation, including deliverables, timelines, and due dates.
Prioritize tasks based on severity and client impact, and communicate project status and completion expectations to management.
Collaborate with team members on data entry, system setup, and testing to maintain service quality and system performance.
Make sound independent decisions and recommend alternative solutions when appropriate.
Manage the relationship with isolved, including platform maintenance and communications about software releases and outages.
Consult with clients to customize and configure the isolved platform to their needs and specifications.
Conduct user training on software functionality and operational procedures.
Test system changes and document results, expected outcomes, and recommendations.
Identify strategic improvements and ways to reduce business interruption and other risks arising from business, regulatory, or industry changes.
Other Duties
Manage incoming support requests and set expectations with clients and internal teams.
Communicate by phone, email, and in person as needed.
Maintain assigned third-party vendor relationships and escalate issues when management involvement is needed.
Apply knowledge of systems, workflow mapping, and application integration.
Establish best practices for integration, application development, deployment, and testing.
Recommend improvements to department processes and the use of services, products, and technology to support growth.
Develop training materials, train team members, and provide ongoing training and on-call support to existing client users.
Coordinate with sales, marketing, and service teams to support reporting and processes.
Perform other duties as assigned.
About the Client
Our client has spent more than three decades helping businesses grow through comprehensive HR and workforce solutions. What began as a focused service offering has evolved into a nationally recognized provider, celebrated for rapid growth, exceptional client service, and an award-winning workplace culture. Its expertise spans payroll, benefits, compliance, and people support, backed by flexible solutions that scale with each client. This record of innovation and care offers you the chance to support an industry leader and make an impact.
Join the Top 1% Talent. A Better Career. A Better Life.
The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.
At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.
Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.
Apply today and let your talent take the lead. The future of work needs people like you.
#EmaptaEra

Work arrangement
Yes