Commercial Account Associate, Chapter Accounts

Commercial Expertise Advancing Social Impact Across International Markets
Our client is a leading social good technology company helping nonprofits, foundations, corporations, and public agencies amplify their impact. They provide purpose-built solutions for fundraising, donor engagement, grant management, case management, corporate social responsibility, volunteer engagement, and AI-powered intelligence. Their technology connects organizations with donors, funders, volunteers, and communities across an extensive global ecosystem. By unifying data, workflows, and engagement, they help mission-driven organizations operate efficiently, strengthen relationships, make informed decisions, and transform resources into measurable social impact worldwide.
About the Role
Help mission-driven organizations get more value from technology built to advance social good. Join Emapta as a Commercial Account Associate, Chapter Accounts, supporting customer conversations, sales orders, account planning, and expansion opportunities. Strengthen relationships across chapter-based organizations while developing your commercial expertise and building a long-term global career alongside Emapta's top 1% talent.
Your Commercial Path to Global Social Impact
Employment Type: Full-time
Shift: Night Shift, Weekends Off
Work Setup: Work From Home
Exciting Perks Await!
Day 1 HMO coverage with free dependent
Competitive Salary Package
Night differential pay to maximize your earnings
Permanent WFH arrangement
Fixed weekends off
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
The Qualifications We Seek
Required Skills and Experience
1 to 3 years of experience in account management, customer success, sales support, sales development, renewals, revenue operations, or customer-facing commercial support
Confidence in speaking directly with customers by phone or video
Strong written and verbal communication skills
Ability to manage multiple customer requests and follow-ups simultaneously
Strong attention to detail and documentation
Sound commercial judgment to identify customer requests that may create sales opportunities
Ability to collaborate across Sales, Customer Success, Support, Finance, and Operations
Experience supporting small sales orders, renewals, customer escalations, or account planning, preferred
Experience with Salesforce or a similar CRM, preferred
Experience working with chapter-based organizations, associations, nonprofits, or federated customer structures, preferred
Willingness to attend customer events if U.S.-based and required
Ideal Candidate Profile
Ability to operate as a versatile, customer-facing commercial partner
Strong organization, responsiveness, and adaptability across diverse customer needs
Ability to support small sales orders, route billing inquiries, assist Senior AEs with larger deals, research accounts, participate in customer calls, and provide clear follow-up
Confidence in speaking directly with customers and representing the organization professionally in live conversations
Success Measures
Accurate and timely completion of small sales orders
Consistent routing and follow-up of inbound requests from existing customers
Effective support for Senior AEs on larger sales opportunities
Appropriate identification, progression, and escalation of chapter-level opportunities
Improved customer response times
Valuable sales input for customer Executive Business Reviews (EBRs)
Strong account research and planning support for deal preparation
Professional, timely, and clear customer-facing communication
Documented event follow-up and next steps, where applicable
Your Daily Tasks
Support Small Sales Orders
Manage smaller sales orders from existing customers
Help customers understand next steps, required information, and process expectations
Coordinate with Sales, Customer Success, Finance, Legal, and Operations to move small orders through the process
Document customer requests clearly and route them appropriately
Escalate larger or more complex opportunities to the appropriate Senior AE
Direct Inbound Existing Customer Requests
Triage inbound requests from existing customers
Route non-revenue-generating customer needs, including billing questions, renewal support, support escalations, and general account inquiries
Partner with Customer Success and Support to connect customers with the appropriate owner
Maintain clear follow-up and prevent requests from falling between teams
Identify inbound customer requests that may create revenue opportunities and escalate them appropriately
Support Larger Sales Deals
Partner with AEs on larger opportunities involving assigned chapter organizations
Support account research, customer context collection, meeting preparation, follow-up notes, and deal coordination
Maintain deal hygiene, next steps, and customer-facing follow-through
Participate in sales conversations as needed to support AEs and improve customer responsiveness
Participate in Chapter-Level Sales Conversations
Participate in customer conversations with individual chapters
Develop toward independently leading smaller chapter-level sales conversations
Help chapters understand relevant solutions, next steps, and available support
Identify potential expansion or cross-sell opportunities and route them to the appropriate commercial owner
Support Account Research and Planning
Conduct account research to support Senior AEs, CSMs, and commercial leaders
Prepare account summaries, customer background information, product usage context, stakeholder notes, and opportunity inputs
Support account planning for assigned chapter organizations
Partner with CSMs to provide sales input for customer EBRs
Support Events Where Appropriate
Attend select events tied to assigned chapter organizations if U.S.-based and required
Support customer conversations, relationship development, event follow-up, and opportunity identification
Partner with Sales and Customer Success to translate event activity into clear next steps
What You'll Own
Ensure timely follow-up on assigned customer requests
Coordinate small sales orders
Triage inbound customer requests from existing customers
Manage chapter-level customer communication and coordination
Support account research and planning
Support Senior AEs on larger deals
Provide sales input for customer EBRs in partnership with CSMs
Maintain clear documentation, routing, and escalation of customer and commercial activity
What You Won't Own
Full enterprise account ownership
Complex strategic deal leadership
Final pricing or commercial approvals
Renewal strategy ownership
Customer Success ownership
Support ticket resolution
Legal, billing, or finance decision-making
Full quota ownership unless later defined as part of the role model
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.

Work arrangement
Yes