Technical Support Specialist

We're hiring on behalf of a Haystack partner!
The Role
• Serve as the primary point of contact for sales and service partners, as well as end-users, regarding inquiries about a new partner portal and webshop.
• Receive, process, and meticulously document customer inquiries within the system.
• Directly resolve customer issues and reliably answer their questions.
• Escalate more complex inquiries to the appropriate 2nd Level Support colleagues.
• Structure customer concerns and requirements to actively contribute to continuous service improvement.
• Proactively contribute ideas for the enhancement of products and processes.
What You'll Need
• Completed IT-related vocational training (e.g., IT specialist, IT system administrator) or equivalent IT knowledge gained as a career changer.
• Experience with SAP Commerce Cloud support is advantageous but not required.
• Solid fundamental PC skills and proficiency with standard MS Office applications.
• A team-oriented, independent, and solution-focused approach to work.
• Quick comprehension and excellent problem-solving skills to efficiently tackle technical challenges.
• Strong customer communication skills and fluent German language proficiency.
What's On Offer
• Competitive salary
• Flexible work arrangements with hybrid options.
• Access to attractive employee discounts and benefits from various partners.
• Opportunities for work-life balance through initiatives like job bike leasing and fitness programs.
Apply via Haystack today!

Work arrangement
Yes