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Mandarin Live Chat Excellence for International Digital Customer Service
Employment Type: Full time
Work Setup: Work from home
Shift: Shifting schedule
Job Description
Your Mandarin proficiency, Diploma qualification, and live chat experience distinguish you in today's digital customer service landscape. Put all three to work as a Mandarin Live Chat Customer Service Representative, managing simultaneous customer conversations and delivering fast, accurate solutions that protect service quality and customer confidence. Award-winning Emapta gives specialized multilingual professionals access to international opportunities without sacrificing flexibility-combining permanent remote work, continuous development, international exposure, career stability, and a Top 1% experience designed to help Top 1% talent succeed long term.
Qualifications
Diploma, Bachelor's degree, or higher qualification is required
Professional-level Mandarin proficiency in both written and spoken communication is required
At least 1 year of customer service experience with hands-on Live Chat support
Proven ability to manage multiple simultaneous customer conversations through chat-based support platforms
Experience in BPO, customer experience, digital services, technology, e-commerce, or similar environments is preferred
Familiarity with CRM systems, ticketing platforms, and digital customer support tools
Strong communication, problem-solving, documentation, and attention-to-detail skills
Ability to multitask, work independently in a remote environment, and manage a high volume of customer interactions
Willingness to work rotating day, afternoon, and night shifts, including weekends and public holidays
Responsibilities
Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions
Support customers with account inquiries, platform navigation, service information, and basic technical concerns
Explain platform features, account security requirements, service processes, and customer procedures clearly and accurately
Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution
Maintain accurate documentation of customer interactions and case updates using CRM and support systems
Consistently achieve customer service, quality, and productivity targets while contributing to overall team success
Benefits
Work from home arrangement
Government benefits
Fifteen (15) days annual leave
Career growth opportunities
Diverse and supportive work environment
Unlimited upskilling through Emapta Academy courses
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Malaysia: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a winner in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
Work arrangement
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