CRM Product Owner

A pioneering organization dedicated to empowering communities and driving social impact is seeking a talented individual to join their team.
The Role
Take ownership of Microsoft Dynamics 365 and HubSpot platforms, shaping their future direction.
Manage the CRM roadmap and backlog, prioritising improvements and translating business needs into system changes.
Configure and optimise Dynamics 365, including entities, forms, views, business rules, and model-driven apps.
Build and maintain HubSpot workflows, automations, and integrations.
Coordinate technical changes and ensure proper delivery of integrations, data flows, and releases with internal data teams and external suppliers.
Ensure both platforms are well-governed by maintaining clear requirements, documentation, solution designs, and test plans.
What You'll Need
Experience as a CRM Product Owner, Product Manager, or CRM-focused Business Analyst.
Proven track record of managing CRM roadmaps, backlogs, and delivery.
Hands-on experience configuring CRMs such as Dynamics 365, HubSpot, or Salesforce.
Experience building workflows, automations, and process logic.
Comfort working with both technical and non-technical stakeholders and managing competing priorities.
Ability to take ownership, challenge constructively, and find practical ways to improve processes.
What's On Offer
Opportunity to take real ownership of core CRM platforms.
Direct impact on how the business operates.
Development of expertise across Dynamics 365, HubSpot, and modern data practices.
Support for further training and professional development.
Apply via Haystack today!

Work arrangement
Yes