Live opening · Posted 2 days ago

Technical Support Operator

Haystack · United States (Remote)

Linkedin Yes

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At a glance

The key details from the original listing.

Posted 2 days ago

CompanyHaystack

LocationUnited States (Remote)

Salary$14/hr - $20/hr · Vision, Medical, Dental

Work modeYes

Source

Listed2 days ago

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About the role

Description supplied by the original job listing.

A dynamic and growing web hosting company is seeking a dedicated professional to join their 24/7 help desk team. This company is committed to providing exceptional customer service and is looking for individuals who share their passion for exceeding customer expectations in the web hosting space.
The Role
Provide 24/7 help desk support to customers, primarily via email
Troubleshoot email delivery issues, cPanel, Plesk, and DirectAdmin related problems
Resolve DNS, FTP, SSL, Apache, and other service-related issues
Ensure high levels of customer satisfaction by going above and beyond to resolve issues
Multitask efficiently across various applications and platforms
What You'll Need
Strong customer focus and excellent problem-solving skills
Proficiency with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS
Working knowledge of cPanel/WHM, Plesk, or DirectAdmin
Excellent written English communication skills
Ability to work under pressure and manage multiple tasks
Familiarity with common customer website applications like Drupal, WordPress, Magento
What's On Offer
Competitive pay ranging from $14 to $20 per hour
Comprehensive health, dental, and vision insurance plans
Flexible scheduling and paid vacation benefits
Opportunities to work in a challenging and rewarding environment
Apply via Haystack today!

Work arrangement
Yes

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