Technical Account Manager

1. About Our Client:
The organization operates in the cloud computing industry with a focus on supporting the global AI economy. It addresses the challenge of enabling customers to tackle real-world problems and transform industries without incurring massive infrastructure costs or building large in-house AI/ML teams. Headquartered in Amsterdam with a Nasdaq listing, the company has a global presence, including R&D hubs in Europe, North America, and Israel. It employs over 1400 people, including more than 400 engineers with expertise in hardware, software, and AI research.
2. About the Opportunity:
The Technical Account Manager role is critical to helping customers transition from proof-of-concept to production and scale their AI workloads on the company’s infrastructure. Positioned at the intersection of engineering, delivery, and customer success, this role ensures that solutions committed during pre-sales perform reliably and efficiently in production. The position involves close collaboration with customer engineering teams, solution architects, and product and infrastructure teams to deliver stable, high-performance, and cost-effective deployments. This role is remote-eligible within the United States.
3. Responsibilities:
Lead customer transition from proof-of-concept to production
Ensure deployments are stable, scalable, and aligned with customer needs
Drive quicker time-to-production and realization of value
Monitor and improve performance, cost efficiency, and reliability
Identify and resolve system bottlenecks proactively
Serve as a trusted technical advisor to customer engineering teams
Provide guidance on best practices and optimization
Translate technical challenges into actionable solutions
Manage risks, incidents, and production issues as primary technical contact
Coordinate incident resolution across internal teams
Communicate clearly under pressure
Identify opportunities for usage optimization and expansion
Deliver structured feedback to product and infrastructure teams
Contribute to product improvements based on customer insights
4. Requirements:
Technical background with understanding of cloud or infrastructure systems
Knowledge of distributed systems or high-load applications
Familiarity with AI/ML workloads such as large language models and inference is a strong plus
Ability to troubleshoot and analyze system performance
Experience working directly with technical customers such as engineering or ML teams
Clear and effective communication of complex technical topics
Strong ownership mindset, driving outcomes rather than tasks
Ability to manage multiple customers and priorities simultaneously
Structured, proactive, and solution-oriented approach
Added advantage:
Experience with GPU workloads or AI infrastructure
Familiarity with inference frameworks like vLLM or TensorRT
Background in solutions engineering, site reliability engineering, or technical support in B2B environments
5. Pay Range and Compensation Package:
Salaries range from $225,000 to $300,000 OTE based on experience
6. Benefits & Perks:
100% company-paid medical, dental, and vision insurance for employees and families
401(k) plan with up to 4% company match and immediate vesting
Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
Remote work reimbursement of up to $85 per month for mobile and internet expenses
Company-paid short-term, long-term, and life insurance coverage
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes