Associate Technical Account Manager

1. About Our Client:
The organization operates in the insurance and risk management software industry. It addresses challenges related to configuring and optimizing client environments to support evolving business needs in insurance workflows. By providing a platform that enables technical enhancements and configuration changes, the organization supports clients in improving their operational efficiency and compliance.
2. About the Opportunity:
The Associate Technical Account Manager role is responsible for delivering technical configuration, enhancement, and optimization services across multiple client environments. This position ensures client environments remain stable, efficient, and scalable by translating technical needs into platform solutions, collaborating with various teams, and driving continuous improvement.
3. Responsibilities:
Provide technical expertise and guidance across client engagements.
Implement configuration changes and enhancements in client environments.
Advise on system configuration, integrations, and insurance data workflows.
Conduct unit testing and document client-specific configurations and procedures.
Produce accurate level-of-effort estimates for technical work.
Collaborate with Client Success Managers to align work with contracted scope and communicate risks.
Support client success plans, adoption efforts, and business reviews.
Partner with Product Management, Engineering, Support, and Professional Services to ensure technical health and smooth operations.
4. Requirements:
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
Minimum 3 years of experience in technical support, systems engineering, or SaaS account management.
Proficiency in SQL, XML, and JavaScript.
Strong understanding of SaaS architecture, API integrations, data structures, and cloud environments.
Ability to read logs, debug configurations, and interpret data relationships.
Experience with CRM and ticketing systems such as Salesforce Service Cloud.
Strong communication and stakeholder management skills.
Ability to manage multiple client accounts and work independently.
Analytical mindset with attention to detail and problem-solving skills.
Understanding of insurance and risk management processes.
Familiarity with the Origami Risk platform or similar SaaS solutions preferred.
5. Pay Range and Compensation Package:
Starting base pay ranges from $77,974 to $97,468, dependent on experience and other factors.
Eligible for bonus and competitive benefits including medical, dental, vision, life insurance, and 401(k) with company match.
Vacation and sick leave provided under a flexible time off policy in most states.
6. Benefits & Perks:
Medical and dental coverage available for employees and eligible dependents.
Vision insurance fully paid.
Short and long-term disability insurance fully paid.
Basic life insurance fully paid.
Flexible paid time off and 10 paid company holidays.
Generous family leave options including adoption and foster care placements.
Pre-tax savings accounts including Flexible Spending Account, Health Savings Account, and Commuter Benefits.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes