Senior Vice President, Customer Partnership Strategy

Position Overview
Responsible for formulating and driving the company's overall client partnership strategy and establishing long-term, stable, and mutually beneficial relationships. The role involves gaining a deep understanding of key clients' business needs and strategic directions, coordinating across sales, customer success, product, operations, and marketing teams to develop partnership solutions and drive the implementation of strategic projects.
Key Responsibilities
Formulate the company's client partnership strategy, client development plans, and long-term partnership frameworks.
Manage and develop relationships with key strategic clients and core partners.
Analyze client business needs, industry trends, and market opportunities to identify new areas for collaboration.
Build high-level client relationships and participate regularly in key client meetings, business reviews, and strategic discussions.
Design customized partnership solutions and long-term development plans based on client needs.
Coordinate sales, product, operations, marketing, and customer service teams to ensure the smooth execution of partnership projects.
Oversee the execution progress, business outcomes, and client satisfaction levels for key client projects.
Establish mechanisms for client segmentation, value assessment, and strategic partnership management.
Identify opportunities for client growth and drive cross-collaboration, business expansion, and the development of long-term commercial relationships.
Coordinate and drive internal processes for key partnership agreements, commercial proposals, and strategic projects.
Establish client feedback mechanisms and translate client needs into actionable improvements for products, services, and operations.
Report regularly to senior management on client partnership strategies, key project progress, and market opportunities.
Participate in decision-making regarding major client strategies, commercial partnerships, and market expansion.
Build a sustainable client partnership ecosystem to enhance client retention, deepen collaboration, and increase long-term business value.
Qualifications
Extensive experience in client strategy, business development, sales management, customer success, or strategic partnerships.
Experience in senior management roles within large enterprises or medium-to-large organizations.
Strong capabilities in strategic planning, business analysis, and project management.
Skilled in communicating with senior executives, key clients, and cross-functional management teams.
Strong negotiation, relationship management, and complex problem-solving skills.
Ability to understand client business models and translate client needs into actionable commercial solutions.
Strong cross-functional leadership and strategic execution capabilities.
Excellent English business communication and executive-level presentation skills. Able to formulate long-term customer partnership strategies and drive their execution within a rapidly changing business environment.

Work arrangement
Yes