Customer Support Specialist

About The Company
Marvin is a family-owned and -led company with a rich history spanning over a century, dedicated to creating innovative and premium window and door solutions. Renowned for designing, engineering, and manufacturing award-winning products, Marvin has established itself as a leader in the industry. With operations in 19 cities across North America, the company produces a diverse range of high-quality products, including Infinity Replacement Windows and Doors and TruStile Doors. Marvin's commitment to excellence extends beyond product quality to fostering a culture of safety, inclusivity, and community engagement. Recognized as a Top Large Employer by Forbes Magazine in 2024 and 2025, Marvin continues to uphold its core values of innovation, integrity, and customer satisfaction, making it an employer of choice for professionals seeking growth and meaningful work in the building materials sector.
About The Role
The Product Support Specialist at Marvin plays a vital role within the Technical Product Support Department, serving as a key point of contact for customers, dealers, and internal teams. This role involves providing expert guidance on product options, specifications, and pricing, ensuring customers receive accurate and timely information to facilitate their purchasing decisions. The ideal candidate will possess a keen eye for detail, a problem-solving mindset, and a collaborative approach to work. You will work closely with cross-functional teams such as Manufacturing, Engineering, and R&D to develop solutions that align with production capabilities and customer needs. Additionally, you will prepare technical documentation, including pricing estimates, structural analyses, and AutoCAD drawings, contributing to the overall efficiency and responsiveness of the department. This position offers an excellent opportunity for individuals eager to develop their technical skills, learn about product systems, and contribute to a dynamic team environment. The role is based in Warroad, MN, with potential relocation benefits for candidates considering moving to the area.
Qualifications
Candidates should possess 1-2 years of experience in estimating, drafting, construction, or related disciplines. A strong proficiency in Microsoft Office products is essential, and the ability to learn AutoCAD through provided training is highly desirable. An associate degree in a relevant field is preferred but not mandatory, provided the candidate demonstrates technical curiosity and a quick learning ability regarding product systems. The ideal candidate will have excellent collaboration skills, sound judgment, and the capacity to self-manage priorities, timelines, and details efficiently. A solution-oriented mindset, comfort navigating ambiguity, and a strong desire to grow professionally are critical for success in this role. Candidates should also exhibit strong communication skills and a proactive approach to problem-solving, with a passion for delivering exceptional customer service and technical support.
Responsibilities
Provide customers with accurate and timely guidance on product capabilities, limitations, and specifications to facilitate informed purchasing decisions. - Prepare detailed pricing estimates, structural analyses, and AutoCAD drawings to support sales and engineering teams. - Solve complex and unique product challenges by applying creative and practical problem-solving techniques. - Collaborate cross-functionally with Manufacturing, Engineering, R&D, and other departments to ensure solutions are feasible within production capabilities. - Support and educate dealers, channel partners, and trade professionals to enhance product understanding and application. - Contribute to departmental goals of accuracy, responsiveness, and high-quality service, ensuring customer satisfaction and operational efficiency. - Maintain comprehensive documentation of product specifications, customer interactions, and technical solutions to support ongoing improvement initiatives. - Stay updated on product systems, industry trends, and best practices to continuously enhance support quality and technical knowledge.
Benefits
Marvin offers an extensive benefits package designed to support employees both professionally and personally. From day one, team members enjoy comprehensive health insurance coverage, paid holidays, and paid parental leave. The company also offers a 401(k) retirement savings plan with matching contributions, fostering long-term financial security. Additional benefits include a $300 annual wellbeing account to promote health and wellness, a paid Better Living Day to encourage work-life balance, and annual profit sharing that recognizes individual and team contributions to Marvin’s success. Employees can participate in organized volunteer opportunities through Giving at Marvin, fostering community engagement. During personal hardships, team members can access support through the Brighter Days Fund, demonstrating Marvin’s commitment to employee wellbeing. These benefits reflect Marvin’s dedication to creating a supportive and enriching work environment where employees feel valued and empowered.
Equal Opportunity
Marvin is an Equal Opportunity Employer committed to fostering an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws. Marvin is dedicated to ensuring a diverse and equitable workplace where everyone can thrive. Applicants requiring reasonable accommodations during the application or interview process are encouraged to contact the company to receive appropriate support. Marvin values diversity, promotes fairness, and strives to create a workplace where all individuals are respected and empowered to contribute their best.

Work arrangement
Yes