Sr. Customer Success Engineer

1. About Our Client:
The organization operates in the data resilience and AI security space, addressing challenges in data understanding, security, and resilience to support the safe scaling of AI technologies. As a leader in data resilience and data security posture management, the company integrates identity, data, security, and AI risk to protect its global customer base exceeding 550,000 clients across more than 30 countries.
2. About the Opportunity:
The Senior Customer Success Engineer serves as the primary technical advisor for a portfolio of strategic enterprise and commercial accounts. This role is responsible for guiding customers through activation, adoption, optimization, expansion, and renewal processes by developing tailored success plans aligned with business goals. The position focuses on strengthening customers'' resilience posture and driving measurable outcomes by translating customer objectives into personalized technical strategies.
3. Responsibilities:
Manage technical relationships for a portfolio of strategic accounts.
Develop and maintain customer success plans aligned with business objectives.
Drive customer activation, adoption, and optimization of solutions.
Conduct health assessments, architecture reviews, and protection strategy evaluations.
Assess recovery readiness and provide strategic recommendations.
Facilitate recovery simulations and resilience reviews.
Monitor customer health and adoption to identify risks and opportunities.
Collaborate with sales and leadership to identify expansion opportunities.
Prepare executive business reviews and technical reports.
Coordinate across teams to address obstacles and enhance customer experience.
Provide guidance on data protection, recovery, cyber resilience, cloud adoption, and portfolio optimization.
Support a high-touch engagement model for high-value customers.
Own technical success plans and adoption roadmaps supporting renewal and expansion.
4. Requirements:
Minimum 5 years in customer-facing technical roles related to data protection and recovery.
Expertise in backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation.
Experience designing protection strategies, recovery preparedness, and migration projects.
Ability to translate business objectives into technical roadmaps and adoption strategies.
Strong executive communication skills for presenting to senior stakeholders.
Proven ability to manage multiple strategic customer relationships effectively.
Consultative approach adaptable to diverse customer environments and challenges.
Excellent collaboration, communication, and problem-solving skills.
Experience conducting technical assessments and executive business reviews.
VMCE certification required or must be obtained within an agreed timeframe.
Preferred Qualifications:
Advanced knowledge of the company’s portfolio and data resilience technologies.
Cloud certifications such as AWS Solutions Architect or Microsoft Azure Administrator or Solutions Architect.
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes