Customer Support Representative - Tier 2

1. About Our Client:
The organization operates in the live video chat industry, providing a platform for adults to access interactive content through live video and chat services. It handles high traffic with over 200 million monthly visitors and serves clients globally by offering technology solutions including live streaming, billing, and gamification.
2. About the Opportunity:
The Customer Support Representative - Tier 2 plays a pivotal role in supporting users of the platform by managing complex customer inquiries and providing regulatory and compliance guidance. This role ensures customer satisfaction and policy adherence by delivering accurate solutions and escalating issues appropriately.
3. Responsibilities:
Provide Tier-1 support by assisting with general account inquiries, product functionality, and compliance basics.
Deliver Tier-2 support including troubleshooting, handling payment-related inquiries, and managing subscription services.
Enforce privacy and regulatory guidelines while ensuring customer adherence to policies and codes of conduct.
Conduct initial reviews of fraud and risk concerns and escalate when necessary.
Ensure smooth handovers of complex issues to maintain positive customer experiences.
4. Requirements:
Strong attention to detail.
Excellent written and verbal communication skills.
Ability to demonstrate empathy and build trust during customer interactions.
5. Pay Range and Compensation Package:
Compensation includes hourly pay.
Full benefits package including health, dental, vision insurance, and a 401(k) plan.
6. Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes