Customer Support Executive

We're hiring for a rapidly growing fintech company that is building the investment super app of the future, aiming to make wealth accessible to everyone. This innovative organization is recognized for its award-winning technology and significant customer base, offering a dynamic environment for professional growth.
The Role
• Manage customer inquiries across live chat, email, and social media platforms.
• Troubleshoot technical issues and enhance user experience.
• Report bugs and user experience issues to relevant internal teams.
• Contribute to the growth and development of the company's application.
• Provide exceptional end-to-end customer support.
What You'll Need
• Flexibility to work shifts between 8 am and 10 pm, seven days a week, including weekends.
• Ability to quickly understand and navigate complex systems.
• Strong multitasking and prioritization skills.
• Composure and effectiveness when working under pressure.
• A friendly, engaging, and positive attitude towards customer support.
• Excellent written and verbal communication skills.
What's On Offer
• Competitive annual salary of £25,776.
• Discretionary performance-related annual bonus.
• Comprehensive benefits package including private medical insurance, a pension scheme, and employee assistance programs.
• Opportunities for professional development with an annual training budget and a fitness benefit.
Apply via Haystack today!

Work arrangement
Yes