Live opening · Posted 22 hours ago
Technical Support Engineer
BrothersTech · United States (Remote)
You are 22 hours behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyBrothersTech
LocationUnited States (Remote)
Work modeYes
Source
Linkedin
Listed22 hours ago
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About the role
Description supplied by the original job listing.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Qualifications
2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills
Work arrangement
Yes
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