Claims Adjuster - Auto Damage

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As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.
This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.
Duties And Responsibilities
Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
Negotiate repair process with body shops
Document information related to the claim and make decisions consistent with claims standards and local laws
Evaluate and handle claim payments and resolution of claims without payments
Review and determine validity of any supplement requests
Minimum Qualifications
A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
{OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
{OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies
Location: West Chester, PA. We assess our workload collectively, which means you may cover assignments outside your geographical area as well.
Compensation
$73,400 - $89,800/annually
Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Physical Requirements And Working Conditions
The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
Must be able to move and/or lift 20 lbs.
Involves standing and walking around the room to monitor work (e.g., training).
Requires long periods of standing (e.g., mailroom).
Involves frequent driving.
Required to climb, balance, stoop, crouch and crawl.
Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.
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Work arrangement
Yes