Night Shift Executive - US Process- Freshers are welcome to apply

Company Description Verex Engineering LLC is a multi-cloud solutions, engineering, and healthcare services organization focused on helping businesses grow through advanced technology. The company designs and manages applications and infrastructure across leading cloud platforms such as AWS, Microsoft Azure, and Google Cloud in an integrated and secure manner. By providing end-to-end multi-cloud engineering services—from consulting and assessment to deployment, migration, and ongoing management—Verex Engineering LLC enables clients to work faster and more efficiently. The team follows industry best practices and uses advanced tools to ensure seamless integration, strong security, and regulatory compliance, creating lasting business advantages for its customers.
Role Description The Night Shift Executive – US Process is a full-time, on-site role based in Rajarhat. This position involves handling inbound and outbound customer interactions for US-based clients, including responding to inquiries, resolving issues, and ensuring a positive customer experience. The executive will monitor and document customer requests, update internal systems accurately, and escalate complex problems to senior team members when needed. Day-to-day responsibilities include maintaining service quality standards, meeting process-related performance targets, and collaborating with colleagues and supervisors to improve workflows. Freshers are welcome to apply and will receive training on process requirements, communication standards, and customer service protocols.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills.
Candidates should possess effective Communication skills to interact clearly with US-based customers.
Candidates should possess a focus on Customer Satisfaction and the ability to manage customer expectations.
Candidates should possess solid Analytical Skills for understanding issues and identifying appropriate solutions.
Ability to work night shifts consistently and maintain professionalism during extended hours.
Basic computer literacy and familiarity with online communication tools and CRM or ticketing systems is beneficial.
Strong spoken and written English skills suitable for international customer interaction.
Minimum high school diploma; a bachelor’s degree or equivalent in any discipline is an advantage but not mandatory.
Previous experience in a BPO, customer support, or US process environment is a plus but not required.

Work arrangement
No