Operations Manager

Company Description MITRA by Healthysure is India’s premier claim-focused insurance platform, designed to make complex insurance policies simple and stress-free for customers. The platform offers personalized advice across health, life, home, and cyber insurance, helping individuals and families choose coverage that fits their needs. MITRA provides a dedicated claim expert who manages all paperwork from initiation to settlement, ensuring a smooth and transparent claims experience. As a trusted partner for policyholders, MITRA focuses on peace of mind by combining expert guidance, technology, and customer-centric service. Team members join a fast-growing insurtech environment committed to improving how people experience insurance in India.
Role Description The Operations Manager will oversee day-to-day operational activities to ensure efficient delivery of MITRA’s insurance and claims services. This is a full-time, on-site role based in Mumbai. Responsibilities include managing workflows, monitoring key performance metrics, and optimizing processes across customer service, claims support, and internal coordination. The role involves supervising and mentoring team members, assigning tasks, and ensuring adherence to service-level agreements and regulatory requirements. The Operations Manager will collaborate closely with product, technology, and business teams to improve operational systems, resolve issues, and support new initiatives that enhance customer experience. The position also requires preparing reports, maintaining documentation, and implementing continuous improvement practices to increase productivity and quality.
Qualifications
Strong operational management skills, including process optimization, workflow design, and performance monitoring.
Experience in team leadership, including people management, coaching, and cross-functional collaboration.
Proficiency in using productivity tools, CRM or operations platforms, and basic data analysis to drive decision-making.
Knowledge of insurance, claims handling, or financial services operations is highly beneficial.
Excellent communication, stakeholder management, and problem-solving abilities.
Ability to work on-site in Mumbai and manage multiple priorities in a fast-paced environment.
Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field; relevant postgraduate qualifications are an advantage.
Prior experience in an operations or service delivery role within a technology-driven or customer-focused organization.

Work arrangement
No