{ "jobTitle": "Customer Service Representative", "locationName": "Noida", "jobType": "!None!", "workplaceType": "!None!", "companyName": "TELUS Digital" }

Company Description TELUS Digital is part of the TELUS family, a global organization focused on creating innovative digital solutions and exceptional customer experiences. The company leverages technology, data, and human-centered design to deliver reliable and user-friendly services across multiple industries. Team members collaborate in a dynamic environment that values continuous learning, integrity, and service excellence. TELUS Digital encourages diverse perspectives and supports professional growth through training, mentorship, and advancement opportunities.
Role Description The Customer Service Representative role at TELUS Digital is a full-time, on-site position based in Kolkata. In this role, the representative responds to customer inquiries via phone, email, chat, or other channels, ensuring timely and accurate resolution of issues. Day-to-day tasks include providing product and service information, troubleshooting basic technical or account-related problems, and documenting interactions in internal systems. The representative works to maintain high levels of customer satisfaction by actively listening, identifying needs, and offering appropriate solutions or escalations when necessary. Collaboration with internal teams to follow up on complex cases and contribute feedback on recurring customer concerns is also a key part of the role.
Qualifications
Strong customer-facing skills in customer service and customer support, with the ability to handle inquiries and resolve issues professionally.
Experience focusing on customer satisfaction and customer experience, ensuring interactions are empathetic, efficient, and solution-oriented.
Background as a Customer Service Representative or in similar roles involving direct interaction with customers.
Clear and confident communication skills in English (spoken and written); additional local language skills are an advantage.
Ability to work on-site in Kolkata, manage time effectively, and handle multiple tasks in a fast-paced environment.
Proficiency with basic computer applications and CRM or ticketing systems; comfort learning new digital tools.
Strong problem-solving abilities, attention to detail, and a calm approach when dealing with challenging situations.
High school diploma or equivalent required; a college degree or relevant certification in customer service or communications is preferred.

Work arrangement
No