Client Advisor - Mysore Road

Company Description Trove Innovations (India) Private Limited is a values-driven company built on integrity, honesty, transparency, and a commitment to doing what is right. The organization focuses on making a positive impact by delivering high-quality tile solutions that enhance spaces and leave them better than they were found. Trove offers a wide range of premium tiles made in India and imported from Italy and Spain, catering to diverse tastes from contemporary to traditional and porcelain to ceramic. The company fosters a strong sense of community, embracing diversity and inclusion, and ensuring all team members are treated with respect and dignity. Team members can expect a culture where great work is recognized, and contributions feel meaningful and fulfilling.
Role Description The Client Advisor - Mysore Road role is a full-time, on-site position based in Bengaluru. The Client Advisor will welcome and engage customers at the showroom, understand their requirements, and provide expert guidance on tile selections that best match their design preferences and functional needs. Daily responsibilities include explaining product features and benefits, preparing quotations, coordinating with internal teams for order processing, and ensuring a smooth end-to-end customer experience. The role involves managing client queries, resolving issues promptly, following up on leads, and contributing to sales targets while maintaining high standards of customer satisfaction. The Client Advisor will also support after-sales service, maintain accurate records of client interactions, and uphold Trove’s standards of professionalism and integrity.
Qualifications
Strong client-facing skills, including Client Relations and Customer Satisfaction capabilities.
Excellent Communication and Customer Service skills for interacting with diverse customers.
Basic understanding of Insurance or related financial products to address customer queries where applicable.
Proven ability to work on-site in a retail or showroom environment, preferably in building materials, tiles, or interiors.
Ability to learn product specifications quickly and explain technical details in simple terms.
Comfort with using digital tools for billing, CRM, and documentation.
Prior experience in customer-facing or sales roles is an advantage.
Minimum educational background of a high school diploma; a bachelor’s degree in business, commerce, or related field is beneficial.
Professional, ethical, and inclusive approach to teamwork and customer interaction.

Work arrangement
No