Client Advisor

Company Description Trove Innovations (India) Private Limited is a values-driven organization built on integrity, honesty, and transparency, with a clear mission to create a positive impact on the world. The company fosters a strong sense of community, where people collaborate, support one another, and take pride in their contributions. Diversity and inclusion are core to Trove’s culture, welcoming people from all backgrounds and treating everyone with respect and dignity. Trove specializes in supplying premium tiles made in India and imported from Italy and Spain, offering a wide range of styles from contemporary to traditional and porcelain to ceramic. Team members join an environment where high-quality products, ethical business practices, and meaningful work come together.
Role Description This is a full-time, on-site Client Advisor role based in Bengaluru. The Client Advisor will engage with customers in the showroom and through follow-up communication to understand their needs, recommend suitable tile solutions, and ensure an excellent purchasing experience. Day-to-day responsibilities include managing client inquiries, providing product information and guidance, preparing quotations, and coordinating with internal teams to fulfill orders accurately and on time. The role also involves maintaining long-term client relationships, tracking customer feedback, and supporting initiatives that improve customer satisfaction and service quality. The Client Advisor will represent Trove’s values in every interaction, helping clients make informed decisions while upholding standards of integrity and professionalism.
Qualifications
Strong client-facing skills, including Client Relations and Customer Satisfaction, with a focus on building long-term relationships.
Excellent Communication and Customer Service abilities, with confidence in explaining product features and guiding customer decisions.
Basic understanding of Insurance or related financial products is beneficial, especially for clients needing coverage or protection options.
Prior experience in retail, interiors, building materials, or a similar customer-centric environment is an advantage.
Ability to work on-site in Bengaluru, manage multiple client interactions, and maintain accurate records of visits and sales.
Comfort with using digital tools (CRM, POS systems, email) and a willingness to learn product specifications and design trends.
Educational background in any discipline; formal training in business, design, or marketing is a plus.

Work arrangement
No