Customer Care Manager

Company Description Mega City Developer is a growing real estate and property development company focused on building modern, functional spaces for residential and commercial use. The organization is committed to delivering high-quality projects and ensuring a positive experience for clients throughout the property lifecycle. Teams collaborate closely across development, sales, and service functions to provide reliable, transparent support to customers. The company values integrity, accountability, and long-term customer relationships, creating an environment where customer care plays a central role in business success.
Role Description The Customer Care Manager will oversee all customer service operations, ensuring timely and accurate responses to client inquiries and concerns. This full-time, on-site role based in Pratapgarh involves managing customer support teams, monitoring service quality, and implementing processes that improve customer satisfaction. Daily responsibilities include handling escalations, tracking and analyzing customer feedback, coordinating with sales and project teams, and developing guidelines for consistent communication. The role also requires maintaining records of interactions, preparing regular performance reports, and driving continuous improvement in customer care standards.
Qualifications
Demonstrated ability in Customer Service Management and Customer Support, including handling escalations and team coordination.
Strong focus on Customer Satisfaction, with experience in building and maintaining long-term client relationships.
Experience in real estate, property development, or a related service-oriented industry is an advantage.
Proven leadership capabilities, including mentoring team members and managing performance.
Ability to work on-site in Pratapgarh and collaborate effectively with cross-function
Bachelor’s degree with good Communications, or a related field, or equivalent practical experience.

Work arrangement
No