Caregiver Operations & Support Specialist

This is a Fully Remote Job
About Our Client:
The organization operates in the homecare services industry, focusing on improving lives by providing individualized support to people living at home. It addresses challenges related to delivering personalized care while fostering a respectful and inclusive work environment.
About the Opportunity:
The CAREGIVER OPERATIONS & SUPPORT SPECIALIST plays a key role in processing payroll-related data and resolving discrepancies to ensure accurate and compliant payroll operations. This position contributes to organizational efficiency and supports the mission by maintaining accurate records and delivering excellent service to internal and external stakeholders.
Responsibilities:
Verify and process daily electronic visit verification shifts, bi-weekly timecards, and PTO requests.
Process miscellaneous payroll paperwork as required.
Collaborate with employees and departments to research and resolve payroll discrepancies.
Provide guidance on timekeeping procedures and compliance with relevant statutes.
Deliver excellent customer service and manage high-stress situations with discretion.
Support initiatives aligned with the organization's strategies under supervision.
Promote positive community relations and awareness.
Work with management to achieve the organization's mission, vision, and strategic goals.
Stay informed on industry trends at state and national levels.
Communicate effectively with stakeholders through various formats.
Meet attendance, punctuality, and performance metrics.
Handle confidential information with integrity and professionalism.
Contribute to team goals and foster a cooperative atmosphere.
Requirements:
High school diploma or GED.
Minimum one year of payroll experience; home care or human services experience is advantageous.
General understanding of financial principles and processes.
Intermediate computer skills, including Microsoft Office and ability to learn organization-specific systems.
Strong attention to detail in a high-volume, deadline-driven environment.
Effective critical thinking and problem-solving abilities.
Ability to organize, prioritize work, and maintain confidentiality.
Positive attitude toward team collaboration and adaptability.
Strong communication skills with professionalism and empathy.
Capability to work effectively in a fast-paced, changing environment.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
Medical, dental, and vision coverage for full-time employees.
401(k) retirement plan.
Generous PTO, including paid self-care and community volunteering days.
Mental health support through free wellbeing programs.
Flexible work schedules promoting work/life balance.
Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
Professional development and training opportunities.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes