SPP Onboarding and Growth Specialist

This is a Fully Remote Job
About Our Client:
The organization operates in the financial technology sector, focusing on automating and improving financial processes for businesses ranging from startups to established brands. It addresses the challenge of outdated financial operations by providing tools that enable smarter decision-making and greater operational control. The company emphasizes remote work while maintaining physical offices in San Jose, CA, and Draper, UT, and prioritizes inclusion and diverse perspectives within its teams.
About the Opportunity:
The SPP ONBOARDING AND GROWTH SPECIALIST is responsible for managing the complete lifecycle of supplier accounts within the Supplier Payments Plus enterprise offering. This role drives supplier onboarding, product adoption, ongoing support, retention, and revenue growth through upsell opportunities. It serves as the primary contact for large supplier accounts, balancing technical implementation and commercial engagement to ensure supplier success and long-term partnership value.
Responsibilities:
Manage end-to-end onboarding for new supplier accounts, including configuration, integration, and go-live milestones.
Act as the primary post-sale contact for enterprise supplier accounts, handling daily relationship management and escalations.
Promote product adoption by guiding suppliers through key features such as payment routing, remittance, ERP integrations, and reporting.
Monitor account health to identify churn risks and implement retention strategies.
Identify and secure upsell opportunities in partnership with the sales team.
Provide high-level support to resolve technical and operational issues promptly.
Maintain accurate records in Salesforce and Gainsight regarding account status and growth opportunities.
Participate in refining processes and developing playbooks to support growth and scaling of the supplier payments program.
Requirements:
Minimum of 3 years experience in SaaS onboarding, implementation, customer success, or account management with end-to-end post-sale ownership.
Proven ability to handle multiple enterprise accounts simultaneously.
Strong technical skills related to integrations, remittance file formats, and payment workflows.
Experience in driving upsell or expansion revenue within existing customer portfolios.
Proficiency with Salesforce; Gainsight experience is advantageous.
Effective communication skills across technical and executive stakeholders.
Authorization to work in the United States without visa sponsorship.
Pay Range and Compensation Package:
On Target Earnings (OTE) range varies by geographic zone:
Zone 1 (San Francisco Bay Area CA, New York City, Seattle, Los Angeles County): $114,800—$137,800 USD
Zone 2 (CA non-major metros, Austin TX, Massachusetts): $103,300—$124,000 USD
Zone 3 (Utah, Dallas TX, Houston TX, Florida, North): Range not fully specified
Eligible for sales incentive and equity plans.
Competitive benefits package including medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending and health savings accounts, paid holidays, and paid time off.
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
Disability insurance
401(k) retirement plan
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes