Associate Customer Success Executive

This is a Fully Remote Job
About Our Client:
MPLC operates in the entertainment and intellectual property sector by providing legal public performance licenses for movies and TV shows across commercial and public spaces worldwide. With over 30 years in business, the organization is the leading trusted partner to major Hollywood studios and numerous independent producers, playing a key role in the licensing ecosystem.
About the Opportunity:
The CUSTOMER SUCCESS EXECUTIVE will manage a portfolio of existing customers, focusing on minimizing churn and driving renewal and expansion revenue. This role ensures accurate license coverage for all customer sites and proactively engages clients well before renewal deadlines to confirm compliance and identify growth opportunities. The position directly impacts the organization's revenue retention goals through effective customer relationship management and commercial negotiation.
Responsibilities:
Own customer portfolio to reduce churn and drive renewals and expansions
Confirm license coverage for all customer locations, including new sites
Conduct proactive outbound calls approximately 90 days before renewals
Monitor customer usage declarations and provide compliance assurance
Handle renewal objections and identify upsell opportunities
Ensure timely and complete payment of customer invoices
Coordinate with Legal and Finance on deal amendments and documentation
Maintain accurate CRM records
Escalate complex issues and at-risk accounts to senior colleagues
Requirements:
2-5 years of experience in customer success, account management, or licensing
Proven ability to manage renewals and reduce churn
Skilled in handling commercial objections calmly and consultatively
Strong organizational skills and attention to detail
Experience working with internal teams and client contacts at various seniority levels
Proficiency with CRM tools
Comfortable with a high volume of proactive outbound calls
Experience in licensing, media, or intellectual property is a plus
Pay Range and Compensation Package:
Salary Range: $65,000 – $75,000
Benefits & Perks:
Comprehensive health insurance package including medical and dental
Sick pay
401(k) retirement plan
15 days paid vacation
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes