Customer Service Representative, Call Center

About The Company
MCI is a rapidly expanding, technology-driven business services organization based in the United States. With a robust call center infrastructure and operations spanning multiple countries, MCI specializes in delivering innovative solutions across various industries, including healthcare, retail, government, education, telecommunications, technology, e-commerce, and financial services. Our offerings encompass Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. Leveraging both on-site and remote contact center agents, we utilize advanced technological platforms to enhance customer journeys, improve scalability, and reduce operational costs. MCI’s commitment to digital transformation and operational excellence positions us as a leader in the industry, fostering a dynamic environment that encourages continuous growth and innovation.
About The Role
We are seeking dedicated and personable Customer Service Representatives to join our team in Savannah, GA. In this role, you will serve as the frontline support for our clients, delivering exceptional service through effective communication and problem-solving. Your primary responsibilities will include responding to inbound customer inquiries, providing accurate product and service information, resolving issues efficiently, and ensuring a positive customer experience. You will also document interactions in our CRM system, follow up to confirm customer satisfaction, and collaborate with team members to continuously improve service delivery. This position offers an excellent opportunity for motivated individuals to develop their careers within a growing organization committed to employee development and success. Fluency in both English and Spanish is required, and previous customer service experience is preferred but not mandatory.
Qualifications
Must be 18 years or older
High school diploma or GED required
Fluent in English and Spanish
Excellent communication and interpersonal skills
Ability to handle high call volumes and multitask effectively
Strong attention to detail and organizational skills
Previous customer service experience is preferred
Authorized to work in the United States
Willingness to submit to background and security investigations as required
Willingness to undergo drug screening where applicable
Responsibilities
Answer incoming calls and respond promptly to customer inquiries
Provide accurate and comprehensive information about products and services
Resolve customer complaints and issues efficiently and professionally
Accurately document all customer interactions within the CRM system
Follow up with customers to ensure their satisfaction and resolve any outstanding issues
Adhere strictly to company policies, procedures, and quality standards
Collaborate with team members to identify opportunities for process improvements
Maintain a positive attitude and uphold the company's reputation for excellent customer service
Benefits
Paid Time Off and paid holidays to support work-life balance
Participation in incentive programs with cash bonuses and prizes such as electronics, vacations, and vehicles
Comprehensive health benefits, including medical, dental, and vision coverage, available after 30 to 60 days of employment
Retirement savings plans where applicable
Short-term disability insurance to provide financial protection during unexpected events
Life insurance options for employee and family security
Supplemental insurance options, including accident and critical illness coverage
Opportunities for career advancement through internal promotions and professional development programs
Equal Opportunity
MCI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. We believe in fostering a workplace where everyone can thrive and contribute to our collective success.

Work arrangement
Yes