Customer Onboarding & Inside Sales Executive - Edtech

Company Description Gyanis is an AI-powered education ecosystem that supports learners beyond academics, focusing on learning, guidance, mental well-being, and access to educational resources. Designed for K-12 and higher education, it offers four connected products: Gyanis Flow for personalized academic support, Gyanis Vibe for voice-based learning and expert guidance, Gyanis Aura for professional mental health support, and Onebyzero for discovering educational resources and supplies. The platform is built for diverse learners, supports 14+ languages including Indian regional languages, and is optimized for varying learning environments and bandwidth conditions. Headquartered in Ajman, UAE, Gyanis is expanding across India, the UAE, and Malaysia, connecting students, teachers, psychologists, parents, and institutions into one integrated ecosystem.
Role Description This is a full-time, remote role for a Customer Onboarding & Inside Sales Executive in the edtech domain. The role involves engaging prospective learners and institutions, conducting discovery calls, and managing the end-to-end onboarding process to ensure a smooth transition onto Gyanis products. Responsibilities include qualifying leads, presenting product features, handling follow-ups, and supporting inside sales campaigns to drive adoption and subscriptions. The executive will guide new customers through account setup, training sessions, and usage best practices, while responding to queries, providing proactive customer service, and collaborating with product and support teams to improve the onboarding experience. The role also involves maintaining accurate records in CRM tools and contributing feedback to optimize sales and customer success processes.
Qualifications
Strong Inside Sales experience, with the ability to manage sales cycles and close deals in a remote, digital-first environment.
Lead Generation and pipeline management skills, including prospecting, qualifying leads, and maintaining organized CRM records.
Excellent Communication skills, both verbal and written, with the ability to explain complex concepts clearly to diverse stakeholders.
Customer Service and onboarding capabilities, focusing on building trust, resolving issues efficiently, and driving product adoption.
Sales acumen, including negotiation, objection handling, and a data-driven approach to meeting and exceeding targets.
Experience in edtech, SaaS, or education-related services is highly beneficial.
Comfort working remotely, with strong time management, self-motivation, and collaboration skills.
Bachelor’s degree in Business, Marketing, Education, or a related field, or equivalent practical experience.

Work arrangement
Yes