Director Information Technology Operations

Role Description The Director Information Technology Operations is responsible for overseeing day-to-day IT operations, ensuring reliable, secure, and efficient delivery of technology services across the organization. This full-time remote role leads IT teams, manages service delivery, and implements best practices for incident, problem, and change management. The Director collaborates with business stakeholders to align IT services with organizational goals, optimize infrastructure performance, and manage vendor relationships. Typical responsibilities include setting operational standards, monitoring system health and support queues, driving continuous improvement initiatives, managing budgets, and ensuring compliance with relevant policies and regulations. The role also involves mentoring team members, defining KPIs, reporting on operational performance, and supporting strategic technology projects.
Qualifications
Candidates should possess strong skills in IT Operations and IT Service Management to oversee daily service delivery, incident response, and operational governance.
Candidates should possess proven IT Management and Information Technology experience to lead teams, manage infrastructure, and align technology initiatives with business needs.
Candidates should possess solid Technical Support and service desk leadership skills to ensure timely resolution of user issues and a high level of customer satisfaction.
Candidates should possess experience with ITIL or similar frameworks, including incident, problem, and change management best practices.
Candidates should possess strong leadership, communication, and stakeholder management skills, with the ability to influence and collaborate across departments.
Candidates should possess proficiency with cloud platforms, enterprise infrastructure, security principles, and monitoring tools relevant to modern IT environments.
Candidates should possess strong analytical and decision-making abilities, including experience with reporting, KPIs, and performance optimization.
Candidates should possess a bachelor’s degree in Information Technology, Computer Science, or a related field; advanced certifications (e.g., ITIL, PMP, CISSP, cloud certifications) are beneficial.

Work arrangement
Yes