Sr. Manager, Field Engineering

For our client, we are seeking a Sr. Manager, Field Engineering to join the team of a leader in the Real Estate & Construction space.
This leader will oversee technical field support for equipment performance, service quality, and installation outcomes across a dynamic operational environment.
The role will partner closely with field associates, branch personnel, service teams, construction teams, and customers to resolve issues, strengthen technical capability, and improve the customer experience.
The ideal candidate will bring strong troubleshooting expertise, hands-on leadership, and the ability to translate technical issues into clear solutions that support safe, reliable operations.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $110,000 – $130,000 annually
Responsibilities
Provide proactive and emergency troubleshooting support for malfunctioning equipment
Deliver technical direction and support to field associates and branch personnel
Conduct training sessions on various equipment types
Perform regular inspection visits to consult with service and construction personnel
Ensure quality control over service work and installations by monitoring reports and field tests
Utilize data analysis to address and resolve issues with high callback units
Maintain open communication with customers to explain technical problems and provide solutions
Qualifications
High school diploma required; Bachelor's degree preferred
5+ years of relevant technical elevator experience
Strong experience in team-oriented, dynamic environments
Proficient in Microsoft-based software and tools
Excellent written and verbal communication skills for internal and external customer interactions
Demonstrated leadership abilities with a focus on goal orientation and time management
Familiarity with elevator products and software
Benefits
Remote work flexibility from a Texas home office
Opportunities for professional development and training
Supportive team-oriented work environment
Involvement in continuous improvement initiatives
Periodic travel opportunities
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

Work arrangement
Yes